• Application Deadline: Wed, 20 Sep 2023 00:00:00 GMT
• Position: Area Manager - South East


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 - 6 years


• Location Anambra


• Job Field Sales / Marketing / Retail / Business Development 
  

Core Responsibilities and Key Result Areas

Operations Leadership:

• Responsible for driving store sales in the assigned area


• Undertake sound financial management to ensure stores are profitable and stay within budget


• Ensure compliance with company’s policies and operational guidelines in daily sales activities


• Deal with problems that may arise in the store by providing creative and practical solutions


• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.


• Aid the management in decisions for expansion or acquisition


• Ensure compliance to standards of procedures and food safety


• Manage cost and follow up to resolve maintenance issues

Performance Management:

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)


• Resolve staff and customer issues


• Ensure the environment is a conducive and happy one for both staff and customers


• Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets


• Evaluate Individual Development plan with Area Managers


• Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area

People Management:

• Identify training gaps and coordinate staff training on operational processes to improve capability


• Resolve staff and customer issues


• Ensure the environment is a conducive and happy one for customers


• Ensure quality assurance of work performed by staff


• Perform other duties as assigned by the Regional Operations Manager


• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of store sales in assigned areas


• Quality of Customer Service provided to customers


• Timely response in mitigating issues


• Timely delivery of sales performance

Job Specification

Educational, Professional & Experience Requirements:

• A good First Degree in Food and Hospitality, Business Administration or related areas.


• Possession of a Master’s degree in Business Administration or related degree is an added advantage


• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification


• 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector

Knowledge Requirements:

• Knowledge of Financial Management


• Knowledge of Performance management


• Knowledge of applicable legislations, as well as policies and procedures in the food industry


• Demonstrates knowledge in Health and Food Safety


• Broad understanding of the core operations of Fast Moving Goods


• Knowledge of People Management


• Leadership and Managerial abilities


• Very Good Communication Skills


• Strong Problem-Solving Skills


• Action Planning, and Prioritization Skills


• Knowledge of Safety, Quality, and Cost Objectives

Decision Expectations:

• Acts on defined procedures and decisions


• Enforces agreed decisions


• Resolves staff/customer issues


• Drives sales performance in stores


• Plans own work schedule and work schedule of subordinates


• Assigns work to subordinates


• Monitor subordinates’ work performance


• Appraises/evaluates subordinates’ performance

Working Conditions:

• Job role holder typically work over 40 hours per week, Monday to Sunday and may entail putting in some extra hours due to the fast-paced environment (weekends and evening work).


• This role requires frequent travelling from store to store, assisting the operating team, and coaching and mentoring staff.


• The individual in this role is expected to possess a high degree of problem solving and critical thinking ability due to the nature of assigned roles and responsibilities.

Remuneration

N450,000 Monthly.