• Application Deadline: Fri, 6 Oct 2023 00:00:00 GMT
• Position: Account Manager (Lagos)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Lagos


• City Lagos Island


• Job Field Sales / Marketing / Retail / Business Development 
  

Purpose of the Job

• The Account Manager's primary responsibility is to maintain and grow the business and client base on an ongoing and project basis.


• The role involves creating and maintaining relationships with existing and potential clients, developing strategic solutions and plans that best fit the business needs within the Lagos Island.


• The Account Manager will build and maintain productive business relationships with key decision-makers to understand the customers' strategic direction and identify opportunities.


• The focus will be on growing and developing existing clients, exploring and driving business opportunities that will give ipNX a larger share of the customers' wallets.

Deliverables

Expected Key Results:

• Maintain Strategic Leadership within Key Accounts


• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.


• Develop and implement marketing strategies to ensure coherent and consistent strategies in all serving and maintenance transactions and relationships.


• Interact with key decision-makers, initiate and bring forward strategic engagement plans to retain and grow business within key accounts.


• Provide an annual plan on how to increase share of wallet and win new business within each allocated account.


• Develop a deep understanding of the client's priorities, strategies, and ensure ipNX adds value across the broader organization.


• Develop and implement effective account strategies, including relationship mapping, opportunity pipeline management, and generation of service offerings.


• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to best service and motivate key accounts.


• Maintain data and information relevant to key accounts for analyses influencing account-specific decision-making.


• Provide forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.


• Maintain good public relations with current and prospective customers within the Accounts.


• Ensure profitable sales volume and strategic objective targets are met for the assigned key accounts.


• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer.


• Collaborate with Customer Care and Resource Management teams to meet account performance objectives and key accounts' expectations through cross-functional efforts.


• Define project scope, estimate, write proposals, and work with stakeholders to create project specifications and time plans.


• Identify and develop a target list of vertical markets for business development.


• Develop innovative and differentiating products and services for the region in collaboration with the marketing team.


• Prepare pricing documentation for the business's products/services and secure appropriate approvals prior to sending commercial proposals to key accounts.


• Develop cross-selling relationships within assigned accounts and develop value propositions for differentiating product offerings.


• Collate and manage robust industry data for analytics.


• Provide management with necessary sales reports, budgets, sales plans, and market analysis for the sector.


• Drive business opportunities to increase the organization's share of the customers' wallets within the sector.


• Understand and drive the understanding of clients within the account and have a thorough understanding of how to manage and grow relationships between ipNX and the client for opportunities and profitable growth.


• Work with internal departments to develop integrated solutions and expand the services provided to the end-user.


• Generate and drive insight for internal and client audiences around media, brands, consumers, and experiences.


• Drive the understanding of customers' needs and provide solutions that answer their needs and wants.


• Dedicate time to relationship affinity, exploring, understanding, and determining customer needs and provide solutions to meet identified customer needs, utilizing various support functions within the organization.


• Provide useful feedback to management on the perception of customers about procedures, service delivery, and quality of products and services.


• Build and maintain productive business relationships with decision-makers to understand customers' strategic direction and identify opportunities.


• Oversee formal funnel/pipeline management and diligence on proactive and reactive opportunities.


• Coordinate, facilitate, and oversee the achievement of the budget for specific accounts.


• Participate in the strategic account planning process to decide upon specific financial targets, performance objectives, account management standards, and critical milestones.


• Drive new business growth and maximize revenue generation across ipNX's products.


• Lead new business pitches and be responsible for the effective onboarding of new clients.


• Ensure all clients are onboarded appropriately, including required documentation completeness and accuracy.


• Achieve performance targets for specific accounts and the allocated sector through partnerships within the industry and region.


• Demonstrate (Key Competencies):

Educational Qualifications & Functional Skills

• Bachelor's Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).


• Ability to penetrate accounts and meet with stakeholders within accounts/sectors.


• Structured thinker with a strong analytical approach.


• Excellent research, problem-solving, and analytical skills, including excellent PowerPoint and Excel capabilities.


• Understanding of the local dynamics of the region.


• Ability to bring intel that will lead to increased sales.


• Expert understanding of best practice account management with the ability to implement strategic and tactical initiatives.


• Creative, upbeat, and innovative with effective communication skills.


• Proven track record in business development and client relationship management in a highly competitive Business to Business (B2B) environment.

Work Experience:

• At least 5 years of Key Account Management experience.


• 5-7 years of experience in managing strategic accounts.


• Proven experience in driving opportunities through to revenue.


• Strong commercial acumen in managing pipeline and coaching teams through the sales process.


• Strong knowledge of Pursuit or another relationship/sales methodology.


• Exhibits sound business judgment, ability to influence others, and a proven track record of data-driven analyses.


• Experience working in large matrixed environments with cross-functional collaboration.


• Experience in the region and selling various product portfolios.


• Experience in strategic Key Account planning and building strong relationships with Key Accounts stakeholders.


• Leadership experience with a strong business acumen and knowledge of the technical market landscape.


• Experience in Client Management & Growth Strategies of an assigned portfolio of clients.


• Proven results in successfully closing new business, ideally selling to blue-chip companies in the region.

Other Requirements:

• Customer Focus


• Tech-savvy


• Action orientation


• Drive results


• Cultivate Innovation


• Ability to optimize work processes


• Resilience


• Self-Development


• Nimble Learning


• Ensures Accountability


• Develops Talent


• Drives Engagement


• Drives Vision & Purpose


• Excellent Decision Quality