• Application Deadline: Fri, 25 Aug 2023 00:00:00 GMT
• Position: Customer Service Trainee


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Description

• The Customer Service Trainees will undergo training while they work. As a Customer Service Trainee, you will provide product/service information, respond efficiently to customer inquiries, and resolve any emerging problems, ensuring excellent service standards and maintaining high customer satisfaction.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers always.


• Manage incoming phone calls.


• Provide product/service information to customers.


• Respond promptly to customer inquiries.


• Communicate with customers through various channels.


• Identify and assess customers’ needs to achieve satisfaction. 


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Onboard customers.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, transactions, comments, and complaints.


• Provide feedback on the efficiency of the customer service process.


• Communicate and coordinate with colleagues as necessary.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interest in Customer Service.  


• Minimum of 6 months of relevant work experience is preferred. More will be advantageous.


• Not more than 25 years.


• Strong written and verbal communication skills.


• Attention to detail.


• Organizational and time management skills.


• A pleasant personality and Interpersonal skills.


• Adaptability, flexibility, and tenacity.


• Creative thinking and problem-solving.


• A degree in Accounting or Finance, with a minimum of 2:1.