• Application Deadline: Fri, 18 Aug 2023 00:00:00 GMT
• Position: BSS Assurance Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Purpose

• Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heartbeat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC).


• The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Responsibilities

• NOC Alarm handling for active elements and monitoring partner.


• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix.


• Assurance of parameter data/change requests for active.


• Track and record service assurance impacting outages.


• Trigger Service Assurance sign-off.


• Follow through to ensure completion of Service Assurance sign-off.


• Interface with different Network domains to ensure tracking of Service Assurance impacting outages.


• Ensure timely reporting from partner NOC as per contractual and agreed timeline.


• Follow through for on-demand assurance report.


• Effective management of change requests for BSS active elements by monitoring and ensuring closure of approved change requests as planned.


• Coordinate incidents requiring alignment between Towerco and manage service partner NOC.


• Drive daily outage sign-off between active and passive partners.


• Partner NOC KPI monitoring and sign-off.


• Develop updated Quality Assurance methodologies using in-house or external resources.


• Work with Network Performance Analysis team to help validates the effect of the change Request by comparing before and after CR implementation.


• Audits all network elements (NEs) current DBs (i.e BSS/BTS/Cells/ RNC/Node B’s, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively.


• Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services.

Educational Qualification, Experience & Competencies

Education and Certification:

Must Have:

• Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields).


• Specialist in BSS Operations (Fault and Configuration Management)


• Vendor management.


• Project management.


• Network Audit and functionality testing.


• Business analysis.


• Analytical, Statistical and Presentation skills.


• Sound MS Excel skill.


• Knowledge of BSS and Quality Assurance managements of systems/tools/support systems.

Work Experience

Must have:

• Minimum 7 years’ experience in a GSM/Mobile company.


• Minimum 4 years hands-on BSS Operations & Maintenance experience in Telecom.


• Minimum 2 Vendor Management experience.

Skills and Competencies

• Attention to details.


• Good negotiator.


• Integrity.


• Innovative Analytic.


• Multi-tasking.


• Professionalism.