• Application Deadline: Tue, 31 May 2022 00:00:00 GMT
• Position: Web Quality Assurance Partner


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Objective(s)

• Responsible for monitoring and driving the effective use of products and services to enable users’ seamless navigation on each of our products and website.

Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.


• Oversee the consistency of web and online applications through constant check of processes and outputs.


• Verifying fixes for customer/user support issues.


• Ensures documentation for all required tests and activities are attended to.


• Encouraging constant change and improvement in performance and quality.


• Directing objectives to maximize profitability.


• Monitoring performance and writing reports.


• Ensure that user expectations are met on managed web applications and sites.


• Review user business requirements as well as technology functional requirements document.


• Communicates quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.


• Checking for broken links.


• Checking for missing content, e.g. images.


• Checking for missing page titles.


• Checking for missing metadata.


• Developing and executing test plans for new and existing features.


• Checking the file sizes of pages to ensure they are not too large.


• Checking for browser compatibility.


• Checking that applications are functioning correctly, e.g. online forms.


• Run tests to ensure Server Side Scripting or other languages function correctly.


• Checking that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection, and privacy.


• Checking that pages conform to the Bank's Web-Accessibility standard.


• Checking that the website design standard is maintained.

Qualifications

• Degree in IT, Communication, or any relevant fields.


• Prior experience in quality assurance or other related roles. 


• Minimum of three (3) years’ work experience with hands-on experience in quality assurance.


• Exposure to online and application development processes and standards. 

Candidate Profile:

• Our ideal candidate must be knowledgeable about website and online processes, employee lifecycle, and the business. He/she must have strong Business Acumen, Interpersonal, Relationship Management, and Analytical skills. He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Knowledge & Skills Required:

• Extensive experience in quality control preferred


• Proficient in the use of MS Office Suite (Word, Excel, PowerPoint)


• Familiarity with all browsers, online and offline web test tools


• Excellent written, verbal and interpersonal skills


• Excellent problem-solving and critical thinking skills


• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency


• Adhere to compliance with internal procedures


• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making


• Ability to interact professionally with all organizational levels


• Ability to work cross-functionally with product owners, design, and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.


• Keen attention to detail and organisational abilities.


• Team working skills


• Planning and organisation skills


• Quality assurance software testing


• Thorough understanding of web browsers


• Strong knowledge of quality assurance standards and methodologies.


• Excellent communication skills.


• Knowledge of browsers, website functionality, and use of MS tools


• User Interface and User Experience


• Customer Experience


• Analytical approach with good numerical skill and understanding of statistical analysis.


• All products and services of the bank 

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.


• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.


• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.


• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.


• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.


• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.