• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Customer Care Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 9 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Requirements

• B.Sc (2nd Class Upper) in any discipline with a minimum of 3 years experience in Customer Relationship Management.

Responsibilities

• She must have knowledge of Microsoft Excel and CRM system.


• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers