• Application Deadline: Wed, 16 Aug 2023 00:00:00 GMT
• Position: Customer Service Representative (Hausa or Nupe Speaker)


• Job Type Full Time


• Qualification OND


• Experience 0 - 1 years


• Location Lagos , Niger


• Job Field Customer Care 
  

Job Objective

• We are looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.


• A successful Customer Service Representative must be fluent in the required language, critical thinker, attentive to details and an excellent communicator.


• This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers with each interaction


• Give customers information about products and services


• Cross-sell Mysol products to customers where possible


• Deliverables and Activities


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Vet and open customer accounts by recording account information.


• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.


• Follow-up with customers who have delayed payments


• Manage large amounts of incoming calls, and close out or open call records


• Build sustainable relationships of trust through open and interactive communication


• Work with customer service manager to ensure proper customer service is being delivered


• Read from scripts and resolve customer complaints via phone, email, mail or social media


• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements


• Contribute to team effort by accomplishing related results as needed

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.


• 0-1 year of experience


• Excellent Written and Verbal Communication Skills


• Ability to interact with peers and mid level leaders internally


• Highly Desired Skills


• Ability to work both in teams and independently


• Passionate about solving problems for customers in rural communities


• Proficiency in English Language and 1 or more other Nigerian Languages


• Critical thinking skills (ability to think outside the box)


• Good problem solving skills (solutions oriented)


• Flexibility with ability to work under pressure to meet deadlines


• Willingness and desire to learn new ideas.