• Application Deadline: Fri, 18 Aug 2023 00:00:00 GMT
• Position: Head of Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 5 years


• Location Lagos


• Job Field Customer Care 
  

RESPONSIBILITIES:

• Improve customer service experience, create engaged customers and facilitate organic growth


• Take ownership of customers issues and follow problems through to resolution


• Set a clear mission and deploy strategies focused towards that mission


• Develop service procedures, policies and standards


• Keep accurate records and document customer service actions and discussions


• Analyze statistics and compile accurate reports


• Keep ahead of industry’s developments and apply best practices to areas of improvement


• Control resources and utilize assets to achieve qualitative and quantitative targets

     Requirements and skills

• BSc in Business Administration or any related field


• Minimum of 4 years’ experience


• Proven working experience as a  head of customer Service  


• Excellent knowledge of management methods and techniques


• Proficiency in English


• Working knowledge of customer service software, databases and tools


• Awareness of industry’s latest technology trends and applications


• Ability to think strategically and to lead


• Strong client-facing and communication skills


• Customer service orientation