• Application Deadline:
• Position: Resident IT Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Role:

• To learn and understand the Client’s Group IT Policies & Procedures.


• Ensure that Group IT Policies & Procedures are implemented and adhered to.


• Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.


• Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.


• Troubleshooting network and software issues and maintaining proper logs & reports of the same.


• Installing high-level software security systems as per the client’s Group IT Policies & Procedures


• Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures


• Training staff on newly installed hardware and software systems.


• Daily, Weekly & Monthly Reports are to be provided to Client Supervisor & to CIO.

KEY MEASURABLES:

• System Uptime


• Fault Management


• Total number of tickets and MTTR per ticket


• First Call Resolution (FCR)


• Inventory Management

Requirements

ACADEMIC QUALIFICATION:

• Minimum Graduate Degree in Science & Technology


• Relevant Certification in MCSE/CCNA


• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint


• EXPERIENCE: Minimum of 2 - 5 years of experience as IT Executive/Manager at a large organization handling complex systems and networks. In-depth knowledge of Microsoft OS, LAN, WAN, and Databases. MCSE Certification preferred.

SKILLS REQUIRED:

• Extensive knowledge of computer hardware systems.


• Familiarity with general OS systems, Enterprise, programming languages, and Office software.


• Knowledge of LAN and wireless networks.


• Ability to manage projects.


• Good communication skills.


• Ability to troubleshoot complex software and hardware issues.


• Knowledge of database and networking security systems.