• Application Deadline: Sun, 20 Aug 2023 00:00:00 GMT
• Position: Client Service Officer - NYSC


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Customer Care  , Graduate Jobs  , Internships / Volunteering 
  

Job Summary

• To provide high-quality service to our customers in line with our customer value proposition

Key Responsibilities

• Attend to all customer’s complaints and questions


• Report all service failures to the Head, Client Service and implement the solutions and recommendations developed


• Work closely with all staff in identifying bottlenecks and minimizing customer complaints by implementing standard procedures and techniques that would maximize service.


• Ensure that all service level agreements with outsourcing companies comply with TransKredit service standards.


• Maintain open communication with customers through regular feedback via discussions, questionnaires, phone calls, visits, informal activities, etc.


• Assist in implementing strategies aimed at developing new areas to add value, delight customers and surpass their expectations.


• Provide frequent reports, updates, and feedback to the Head, Client Service as required.

Requirements

Technical Skills:

• Ability to demonstrate expert knowledge of Transkredit ’s product and service offerings


• Demonstrate awareness of new trends in customer service practices industry wide


• Good knowledge of the Nigerian financial service industry with emphasis on the Finance industry


• Working knowledge of Transkredit’s Core Application

Soft Skills:

• High level of personal effectiveness and people management skills


• Excellent relationship management skills


• Excellent communication (written and oral), interpersonal skills


• High level of attentiveness to detail.