• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• As the Customer Success Manager, you are expected to attend to the customers' needs, complains or any technical related issues encountered by the customers.


• You are also expected to advise customers on their buying decisions, walk through the journey of sales process with them and make customers more comfortable.


• You must be able to maintain a long lasting relationship with customers.

Responsibilities

• Educating customers on how to use the company's products.


• Entertain questions from the customers and giving adequate answers to them


• Following up on the customers


• Collection of reviews and feedback from customers


• Working hand-in-hand with the production Team.


• Handling of complaints from customers.


• Establishing and building customer relationships to promote customer retention and loyalty.


• Analyzing customer data to improve customer experience


• Promote value through customer experience


• Upsell services and Product with the brand image.

Requirements / Skills

• Bachelor's Degree in Marketing or any other related field.


• 3-5 years experience as a Customer Success Manager


• Open Communication Skill


• Empathy


• Customer Relation


• Persuasive/Negotiation skill


• Industry Knowledge