• Application Deadline:
• Position: IT Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Objective/ Purpose of Job:

• The IT Specialist will be responsible for the daily IT needs of users, he/she will provide support to the company’s computer environment and IT infrastructure.


• The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action.


• He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.

JOB DESCRIPTION FORM

Job Duties/ Responsibilities/Accountabilities:

• Provide advice on the most suitable IT choices


• Provide technical support or training for systems and networks


• Act as a link between end users and high-level support (provides L1, and L2 support)


• Install and configure software and hardware (printers, network cards, etc.)


• Monitor system and network performance


• Perform troubleshooting, repairs, and data restoration


• Performance maintenance activities (e.g. backups)


• Maintain licenses and upgrade schedules


• Collaborate with other professionals to maintain standards and functionality


• Manage network servers and technology tools


• Ensure security through access controls, backups, and firewalls


• Develop expertise to train staff on modern technologies

JOB DESCRIPTION FORM

• Build technical documentation, manuals, and IT policies


• Maintains centralized documentation of all network system changes and inventory of all such systems.


• Ensures licenses, registrations, renewals, etc. related to information systems and operations and/or services are up to date


• Management of the information systems supports the helpdesk.


• Manage the maintenance of the server, storage and network, and other data center infrastructure within the company


• Oversees the installation, configuration, support, and administration of database-driven business application software on windows and or Linux/UNIX environments


• Define hardware and software standards in conjunction with stakeholders and clients and keep an inventory of computer hardware and monitor usage.


• Responsible for implementing backup and disaster recovery procedures. Oversees the performance of periodic backups and the integrity of such backups, reviews transaction data backup, restores and archiving of old data


• Manage the maintenance of the server, storage and network, and other data center infrastructure within the company

 

 

Key Performance Indicators/ Performance Goals:

• % availability of infrastructure, Information systems, applications, and servers


• Percentage of projects completed on time.


• Duration of downtime


• The number of unattended support requests.


• Customer Satisfaction Level


• The average number of hours of staff availability per day for customer inquiry

QHSE Responsibilities

• Perform their work in a safe manner.


• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients, or temporary staff.


• Cooperate with management in the implementation of HSE initiatives.


• Participate fully in HSE programs.


• Report workplace hazards immediately to their managers/HOD. Each staff is expected to raise at least 12 hazard observations in a year.


• Report any incidents or injury which occurs at, or in connection, with their work.

JOB SPECIFICATION Education Qualification:

• BSC/HND in Computer Science / Eng. / Electrical Eng. from an accredited Institution Professional Qualification:


• Enterprise Messaging Administrator, Network Infrastructure, Technology Specialist, Desktop Administrator).


• CCNA, ITIL, COBIT 5,


• Working Knowledge of VMware or Hyper-V would be an added advantage Experience


• Minimum 3-5 years experience in IT System Engineering and Support Role

KEY COMPETENCIES REQUIREMENTS

• User Requirements Analysis


• Network and Capacity Planning


• Knowledge of Wireless Systems


• Knowledge of Unified Communications


• Knowledge of Data Communications


• Network management and troubleshooting


• Very good understanding of the workings of relevant IT infrastructure, management processes/procedures, practices/ methodologies, IT security systems, and applications


• Strong knowledge of the workings of relevant operating systems and typical business applications (enterprise systems, etc.)


• Working knowledge of various latest hardware, software, network, and security solutions and their application/possible use in the company’s environment.


• Strong appreciation of IT service management concepts principles and methodologies


• Appreciation of solutions development cycle, principles, and techniques Behavioural:


• Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.


• Helpful and personable attitude with an evident desire to assist all employees to perform effectively.


• Ability to multitask and manage conflicting deadlines and tight schedules.


• Must exhibit the highest level of personal and professional integrity.


• Excellent Team player that goes beyond job requirement


• Excellent relationship-building and networking skills


• Political savvy, maturity, tact, and the ability to relate with various categories of people.


• Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.


• An enterprising attitude that is quick to search out alternative solutions to needs or problems.