• Application Deadline: Sun, 20 Aug 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Description

• Manage large amounts of incoming calls


• Take orders form Instagram and whatsApp


• Identify and assess customers' needs to achieve satisfaction


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Follow communication procedures, guidelines, and policies


• Go the extra mile to engage customers


• Resolve customer complaints via phone, email, mail, or social media


• Use telephones to reach out to customers and verify account information


• Greet customers warmly and ascertain problem or reason for calling


• Assist with placement of orders


• Advise on company information


• Take payment information and other pertinent information such as addresses and phone numbers


• Handle product recalls


• Attempt to persuade customer to reconsider other products


• Inform customer of deals and promotions


• Sell products and services


• Utilize computer technology to handle high call volumes


• Work with customer service manager to ensure proper customer service is being delivered


• Close out or open call records


• Compile reports on overall customer satisfaction

Qualification and Requirements

• HND / B.Sc in any discipline


• Minimum of 3 years customer service experience


• Smart and intelligent


• Good Communication Skill


• Social media savvy


• Female.


• Age - 25- 30 Years.


• Must reside around Magodod, Ketu and their environs.