• Application Deadline: Sun, 31 Dec 2023 00:00:00 GMT
• Position: Sales Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• As a Sales Associate, you will be the first point of contact for our customers, providing an exceptional shopping experience and driving sales growth.


• Your interpersonal skills, product knowledge, and ability to build customer relationships will contribute to the store's success and customer satisfaction.

Responsibilities

Customer Engagement:

• Greet customers warmly and provide assistance in locating products.


• Understand customer needs and preferences, offering personalized recommendations.


• Provide information about product features, pricing, and promotions.

Sales Generation:

• Actively engage with customers to initiate and close sales transactions.


• Meet or exceed individual and team sales targets.


• Upsell and cross-sell products to enhance the customer's shopping experience.

Product Knowledge:

• Develop a deep understanding of product offerings and specifications.


• Stay updated with new arrivals, trends, and product benefits.


• Communicate product details effectively to customers.

Customer Service:

• Handle customer inquiries, complaints, and returns courteously and professionally.


• Resolve customer issues promptly, escalating when necessary.


• Ensure a positive shopping experience that builds customer loyalty.

Merchandising and Visual Presentation:

• Assist in maintaining visual displays and product arrangements.


• Restock shelves and ensure products are neatly presented.


• Participate in creating appealing store layouts and window displays.

Cash Handling and Transactions:

• Operate the point-of-sale (POS) system accurately for transactions.


• Handle cash and electronic payments with precision.


• Provide accurate receipts and manage cash register reconciliation.

Inventory Management:

• Assist in receiving and verifying incoming merchandise.


• Maintain inventory accuracy by monitoring stock levels and reporting discrepancies.


• Participate in inventory counts as required.

Team Collaboration:

• Collaborate with colleagues to achieve store goals and create a positive work environment.


• Share customer feedback, trends, and insights with the team.

Qualifications

• Bachelor's Degree in Business Administration, or related field (preferred).


• Previous retail or customer service experience is a plus.


• Strong interpersonal and communication skills.


• Customer-focused mindset with the ability to build rapport.


• Sales-driven with a passion for meeting targets and achieving results.


• Basic mathematical skills for cash handling and transactions.


• Ability to work flexible hours, including weekends and holidays.


• Energetic, enthusiastic, and a team player.