• Application Deadline:
• Position: IT Customer Success Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Role Overview:

• As an IT Customer Success Specialist, you will be the primary point of contact for our clients, ensuring their satisfaction, success, and ongoing commitment to our company.


• You will collaborate closely with our sales, technical, and support teams to understand client needs, drive adoption of our solutions, and foster long-term relationships.

Key Responsibilities:

• Serve as the trusted advisor to clients, understanding their unique business requirements and processes.


• Proactively engage with clients to ensure they are maximizing the value of our products and services.


• Develop and execute strategic account plans to drive adoption and growth.


• Identify upsell and cross-sell opportunities based on client needs.


• Troubleshoot and resolve client issues, working closely with technical teams when necessary.


• Conduct regular check-ins and product training sessions with clients.


• Monitor customer health metrics and take proactive steps to address any concerns.

Qualifications:

• Bachelor's degree in Computer Science or related field.


• Proven experience in a customer-facing role, preferably in IT, as a Customer Success officer or similar role


• Strong understanding of IT products, services, and industry trends.


• Exceptional communication and interpersonal skills.


• Problem-solving mindset with the ability to handle challenging situations.


• Detail-oriented, organized, and able to manage multiple client relationships simultaneously.


• Proficiency in software applications and MS-office suite.