• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Retail Customer Service Associates


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

Job Description

Your responsibilities will include:

• Processing customer orders


• Scheduling orders for delivery


• Preparing relevant export documentation


• Preparing invoices for wholesale customers


• Handling B2B and B2C customer enquiries


• Maintaining a well-organised stock room


• Delivering a high-level of customer service


• Selling and upselling products


•  Helping the management team with any ad-hoc tasks as needed

The successful candidate will have prior experience in either B2B or B2C customer service and have strong administration skills. You will also thrive in a fast-paced environment and be quick to pick up systems.

Basic Qualifications 

• Minimum 3 years, of sales, customer service, and administrative experience 

Preferred Qualifications 

• BA/BS degree in marketing or a related field, or equivalent experience 


• Knowledge of marketing


• Experience selling into or working with marketing teams and their agencies 


• Track record of reaching and exceeding sales targets 


• Proven ability to successfully drive revenue via scaled selling across various designs and styles

Ideally you will have;

• A customer-centric attitude 


• Strong administrative skills 


• Strong organisational skills 


• Ability to work with minimal supervision 


• A genuine desire to help people but also have the confidence and experience to sell


• Computer literate 


• The ability to work as part of a team


• A desire to deliver a memorable experience to our customers