Job Description
SUMMARY
- The Biomass Coordinator is the main point of contact with the customers.
- Liaise with customers/vendors about Biomass waste, orders and deliveries.
- Responsible to achieve Geocycle target on Biomass sourcing volumes in a region or Customer segment that will be determined from time to time.
- In conjunction with the Sales Administrator execute and organize the Sales and Marketing administration activities in order to achieve customer’s satisfaction with Geocycle services.
- Understand the Sales Process dynamics, set up a survey and identify the main internal & external stakeholders and have a deep knowledge about Customer service best practises.
MAIN RESPONSIBILITIES
Biomass Coordinator is responsible for the customer/vendor facing activities and to provide rest of the organization with market information.
- Quality, Health & Safety and Environment
- Reinforce the Quality, Health & Safety and Environmental Procedures
- Organize periodic audit to control the application of the QHSE process.
- Creation of prospects/customers/vendors and contacts
- Plan and perform visits to customers and vendor as necessary
- Register and follow up opportunities and action plans
- Create customer/vendor offers and initiate price negotiation
- Preparation of the content of the physical AFR Contracts
- Follow up customer/vendor complaints
- Introduce volumes in Planning Tool based on what is obtainable from the market
- Prepare sales reports as a base for weekly transportation planning.
- Search, identify new market and materials opportunities and triggering the AFR Material validation flow where necessary
- Liaise with Sales Administrator to provide Master Data management (Customers, Vendor, Materials)
- Assist in the preparation of commercial offer to Customers/Vendors to be reviewed and discussed with the Geocycle Commercial Manager
- Liaise with logistics department to ensure timely deliveries for customer’s satisfaction with Geocycle services.
- Participate in preparing budget proposals for Geocycle in the country
JOB DIMENSIONS
List of Direct Reports
- Biomass Sourcing Coordinator
Key Interfaces, Stakeholders and Relationships
Internal
- Geocycle Commercial Manager
- Geocycle Sales Administrator
- Geocyle Logistics/ Operations Coordinators
- Plant Manager/ Plant AF/ARM Champion
- Communication Managers. Lobbying, Strategy
- Business Shared Services - Finance/ Accounting
External
- Partner Companies
- Waste Producers
- Waste Collection/ Disposal Companies
PROFILE REQUIRED
Education/ Qualifications
- Agriculture/ Business Management/ Social sciences with sales development proven experience, preferably in service
- > 3 years of experience
Technical competencies
- Social and negotiation skills with the customers or vendors
- Training in the process and steps in CRM tool - Sales force, for the following processes:
- visit management, opportunity management, action plans, AFR Request
- Basic knowledge in MEA BM Business Partner Master Data Model and training in creation/modification of Customers/Prospects & AFR request in Sales force.
- Training in SAP (AFR Process steps)
- Excellent organizational and multitasking skills
Behavioral competencies
- A team player with high level of dedication
- Ability to work under strict deadlines
- Ability to work in a diverse and multicultural environment and to engage with broad range of internal and external stakeholders
- Excellent communication and influential skills
- High Adaptability and Resilience
- Result oriented
- Analytical Skills
- Strong sense of ethics