• Application Deadline: Fri, 15 Sep 2023 00:00:00 GMT
• Position: HOD, Dispute Management and ATM Settlement


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  


• Salary Range ₦300,000 - ₦400,000/month
  

Job Description

• Ensure that ATM settlement is done and reports delivered to NIBSS for funds movement for all scheme transactions.


• Ensure Banks receive the daily ATM settlement reports for all scheme transactions.


• Ensure Monthly Billing Revenue and Receivable reports are prepared and delivered on a timely basis.


• Ensure that VISA Issuer International/NNS disputes are resolved.


• Ensure efficient Verve Single Settlement Dispute Management.


• Ensure Verve Single Settlement Dispute Funds Recovery.


• Resolve VISA Acquirer International POS and ATM disputes.


• Resolve MasterCard Acquirer International POS disputes.


• Resolve AMEX Acquirer International POS disputes.


• Ensure UBA affiliates receive their daily ATM settlement reports as at when due.


• Provide Dispute Management Report and Risk Chargeback Report.


• Ensure departmental knowledge sharing and skill building.


• Ensure that VISA NNS / INT'L ISSUER POS and ATM disputes are resolved.


• Ensure processing fee collect for funds recovery to issuer's position.


• Ensure processing funds disbursement to acquirer's position.


• Ensure daily balancing and reconciliation of financial report with VSS-120 report for chargeback credit and chargeback reversals that impacted on issuer's account.


• Ensure that declined journals dispute response reports received from acquirers on behalf of the issuers are communicated to banks on daily basis for timely decision.


• Ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case is in favour of the issuer.


• Process pre-arbitration where issuer still continues in dispute.


• Process pre-compliance disputes where acquirer violated any of the visa dispute rules and the action resulted to a financial loss.


• Process arbitration disputes where disputes could not be resolved at pre-arbitration stage.


• Process compliance where disputes could not be resolved at pre-compliance stage.


• Process good faith dispute resolution.


• Ensure dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligence.


• Ensure Banks receive their daily chargeback and dispute response reports.


• Ensure resolution of customer complaints on Dispute Management and ATM settlement issues.


• Ensure that local MasterCard / VISA acquiring disputes are resolved.


• Ensure processing of representment for MIGS chargebacks.


• Monitoring of incoming Scheme chargebacks (MasterCard).


• Checking and sending MasterCard chargebacks to banks and merchants

Education Qualification

• First Degree in Accounting or any numerate course.


• Professional membership of ICAN/CIMA/ACCA or similar recognized professional bodies.

Experience:

• Have a minimum of 10 years’ post-NYSC cognate experience.    

Knowledge:

• Excellent knowledge of accounting principles, practices and procedures.


• Knowledge of supervisory practices and principles.


• Knowledge of Card Payment industry.