• Application Deadline: Sat, 18 Nov 2023 00:00:00 GMT
• Position: Human Resources Business Partner


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 4 - 6 years


• Location Lagos


• Job Field Human Resources / HR 
  

JOB SUMMARY:

We are seeking a dynamic and versatile HR Business Partner to lead our client management and verification unit. The ideal candidate will possess a strong background in HR operations, strategic thinking, data analysis, and Verifications. As the lead point of contact for clients, you will play a pivotal role in ensuring client satisfaction, driving operational efficiency, and fostering strategic growth.

Responsibilities:

• Lead team to achieve 100% unit target by overseeing all unit activities and team management.


• Act as unit’s chief culture officer, ensuring strict adherence to laid down rules on culture and performance.


• Mentor and train team members to nurture their growth and development.


• Develop and implement efficient frameworks for each client engagement with defined timelines, task delegation and monitoring.


• Define unit goals and devise frameworks to guide team members toward successful outcomes.


• Set performance metrics (KPIs) for team members and continuously monitor their achievements.


• Prepare and deliver compelling pitches and presentations to potential clients.


• Develop a robust clients’ prospect list and define likely services to peach.


• Prepare personalized proposal for each client/ prospect


• Utilize data analysis to extract insights, enhance operational efficiency, and identify strategic growth opportunities.


• Maintain meticulous records of verification documents, employee details, feedback reports, and fee disbursements receipts.


• Ensure OneDrive folder labelling is accurate and up to date at every point in time.


• Build/ update database of verification personnel in all institutions for process efficiency.


• Drive business development initiatives to meet financial targets, including market research for new opportunities.


• Approach prospects with the aim to turn them into clients. Document the process.


• Oversee day-to-day unit activities, ensuring seamless operations and task execution through people management and task ownership.


• Foster relationships with academic institutions to streamline verification processes.


• Monthly review of the Standard Operating Procedures (SOPs) for update and upgrade.


• Strict adherence to SOPs and JDs always.


• Follow-up with the Accounts unit on timely invoice issuance and monitor payment receipts.


• Meet Clients expectations and deliver within stipulated timelines


• Maintain a 100% client satisfaction rate and prevent client loss due to operational or strategic issues.


• Task is considered incomplete until payment is received.

Qualifications:

• A minimum of 4-6 years’ post NYSC experience in Human Resources Management.


• A good first degree in any discipline


• MBA/ Relevant Masters’ degree will be an advantage


• HR certification required e.g., CIPM, SPHRi


• Knowledge and practical experience in Staff verifications, Training, Business Development, Performance ManagementLead team to achieve 100% unit target by overseeing all unit activities and team management.


• Vast knowledge of Nigerian Labour Law


• Verification Laws and Processes


• Experience with Performance management


• Vast knowledge of verification systems across academic institutions


• Excellent in people management and employee engagement.


• Demonstrated ability to understand training needs and development programs


• Experienced in problem-solving skills.


• Excellent verbal and written communication skills.


• Proficiency in project management and MS Office Tools; Excel & Word