Job Description
Job Summary
The role owner will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city he/she handles. He/she will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.
Responsibilities
- Manage the relationship with a designated key account, ensuring high levels of customer satisfaction and retention.
- Monitor stock levels at the store and the company's inventory, and ensure restocking as needed.
- Work with internal stakeholders, such as logistics and supply, to ensure products are always available and meet customer demand.
- Collaborate with a team of merchandisers to receive real-time information and make informed decisions.
- Develop and implement strategies to increase sales and maximize profits for the key account.
- Analyze market trends and customer data to identify opportunities for growth and develop effective sales plans.
- Prepare regular reports on sales performance, customer feedback, and market trends for the key account.
- Negotiate contracts and pricing with the key account to meet both parties' needs and expectations.
- Build and maintain strong relationships with the key account, including regular face-to-face meetings and communication.
Requirements
- Successful experience in a managerial role with a team of not less than 10.
- 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams
- Inspirational Leadership style and hands-on approach
- Demonstrated ability in all aspects of leadership, including motivation.
- Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
- Excellent written and verbal communication skills, including presentation and public speaking skills
- Experience working with multiple office locations as well as at home agents
You will be a great fit if you
- Are able to think outside the box and take calculated risks.
- Are able to effectively communicate with a diverse group of people and have integrity (i.e. your word is your bond)
- Can walk in other people’s shoes, view things from multiple perspectives and extend others kindness
- Are respectful to others and reserve a lot for yourself, and value your work
- Take full responsibility for your decisions and their outcomes - success and failure
- Love food and enjoy selling