• Application Deadline:
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Purpose

• The IT Officer will play a vital role in ensuring the smooth operation of our technology infrastructures, aiding us to deliver life-changing products/services to our clients.

Accountabilities

• Diagnose and resolve technical issues, ranging from basic to complex, in a timely manner.


• Install, configure, and maintain computer systems, software, and networks.


• Collaborate with cross-functional teams to identify technology needs and implement effective solutions.


• Maintain an up-to-date inventory of hardware, software licenses, and equipment.


• Assist in the planning and execution of IT projects, upgrades, and system migrations.


• Create and maintain documentation for IT processes, troubleshooting guidelines, and user manuals.


• Conduct regular system maintenance to guarantee optimum performance and security.


• Handle online Price updates for the organization and manage online platforms.


• End User training on equipment and software usage.


• ERP application configuration, installation, administration, user and group account management as well as application reports modification to suit changing business information requirement.


• Compile and submit IT weekly reports and updates for the unit’s transaction date closure, end-users, network issues, offsite database backup and anti-virus updates as well as ensuring supporting documentation and records are sufficient to meet and comply with company’s policies and regulatory needs.


• Perform other duties as may be required

Requirements

• Bachelor's Degree in ICT, Computer Science, or related field.


• 2-3 years proven experience as an IT Officer or similar role.


• Strong knowledge of operating systems, including Windows etc.


• Familiarity with networking concepts and protocols.


• Proficiency in troubleshooting hardware and software issues.


• Excellent communication skills and ability to provide clear technical instructions.


• Detail-oriented with a commitment to delivering quality support.


• Relevant certifications are a plus. Experience in managing Oodo ERP is an advantage.