• Application Deadline:
• Position: Assistant Managing Director


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 6 years


• Location Abuja


• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  

JOB DESCRIPTION

• Assist the General Manager in his day to day operations.


• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.


• Provides training to staff and HODs.


• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.


• Assisting General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager.


• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.


• Assist GM in key property issues including capital projects, customer service and refurbishment.


• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.


• Performs daily, weekly and monthly property inspections.


• Ensures property, grounds, physical plant and work areas maintained to standard.


• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.


• Cover shifts is all departments as scheduled by the General Manager.


• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.


• Provide effective leadership to hotel team members.


• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.


• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.


• Assist the GM in in all aspects of business planning.


• Must be available 24/7 in case to respond to any guest or employee emergencies.


• All Other duties as assigned by the General Manager or Management.

REQUIREMENT AND SKILLS

• Proven experience as an assistant manager or relevant role in the hospitality industry


• Excellent customer service skills


• Outstanding leadership and organizational abilities


• Excellent communication and interpersonal skills


• Up-to-date with latest trends and best practices in the hospitality industry


• Problem-solving and decision-making skills


• Bachelor’s degree in business administration, hotel management, or related field


• Experience working in a luxury hotel


• Familiarity with financial and budgeting procedures


• Marketing experience