• Application Deadline: Fri, 15 Sep 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification OND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Details

• Schedule outbound and inbound shipments.


• Provide input and complete freight bills.


• Assist with the communications with carriers when issues arise.


• Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.


• Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.


• Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.


• Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.


• Organize pick-up schedules as applicable for cargo.


• Request Bills of lading from shipping lines.


• Scan and upload invoices, shipping documentation, as part of company guidelines.


• Compile and submit accurate, regular and timely reports as requested.


• Provide customer statistics regarding shipments via email or through verbal transmission.


• Keep communication flowing with customer on a daily basis to ensure the highest customer service.


• Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.


• Report and document any irregularities to Supervisor immediately.