• Application Deadline: Fri, 22 Sep 2023 00:00:00 GMT
• Position: Fleet Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Logistics 
  

Job Duties

• Ensure the services of the organization are effectively communicated and that management projected performances are surpassed.


• Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers


• Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time


• Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service,comfort,safety) standards for our fleet.


• Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.


• Ensure available buses are efficiently assigned to routes, positioned for boarding.


• Ensure strict adherence to scheduled departure timelines and minimize service disruptions


• Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location


• Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.


• Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team.


• Resolve minor grievances or disputes that does not require escalation


• Ensure the terminal and its ambience is properly maintained and is in compliance with “The Company” standards by the facility maintenance team


• Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant


• Identify opportunities to improve the interface and service to our customers


• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.


• Promote our services to encourage greater use of online booking platforms (Website and App).


• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.


• Develop and implement terminal staff shift schedule in compliance with standards set by HCD.


• Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.


• Perform other duties as required or as assigned.

Requirements

• B.Sc / HND qualification in a relevant field


• Minimum of 5 years’ experience in operations management


• Knowledge of fleet management is an added advantage


• Good communication skills (writing & speaking)


• Able to deliver positive results under pressure and manage difficult situations.


• Customer-centric skills.


• Proactive and team player.


• Knowledge of fleet management is an added advantage.


• Proficient in the use of modern technology and relevant Microsoft Office tools.