Operations Agent- LOS at TLScontact

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
5708
Job Views
117

Job Description



Responsibilities



  • Provide client service excellence to applicant: receive applicants and answer their enquires

  • Querying and ensuring applicants provide all required documents as stipulated in the checklist

  • Offer Added Value Services (AVS) services to applicants

  • Confer with applicants (by telephone or fact to face) to provide information about applications

  • Advice on applicable fees and/or Added Value Services (AVS), collect deposits or payments, or arrange for billing

  • Audit and ensure all required documents are filled

  • Obtain and examine all relevant information/documents presented by applicants

  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors

  • Escalate the quality control error to Operations Supervisor

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