• Application Deadline:
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Purpose Statement

• We are seeking a highly motivated and skilled Collections Officer to join our team and to play a vital role in managing overdue accounts and facilitating effective debt recovery.


• As a Collections Officer, your purpose is to ensure the financial well-being of our organization by managing overdue accounts and facilitating debt recovery.


• Through empathetic communication and negotiation, you will seek solutions that benefit both customers and our company.


• Your efforts will contribute to maintaining financial stability while upholding ethical practices and compliance standards.

Responsibilities

• Contact customers with overdue accounts to discuss outstanding payments and negotiate repayment terms.


• Utilize effective communication to maintain customer relationships while seeking timely debt recovery.


• Empathetically assist customers in finding suitable solutions to resolve payment issues.


• Record and update customer interactions, payment arrangements, and account statuses accurately.


• Investigate customers’ repayment ability and assess the potential risk.


• Analyze accounts to determine appropriate collection strategies and escalate cases as necessary.


• Collaborate with internal teams to address customer inquiries and resolve disputes.


• Follow-up on agreed-upon repayment plans, monitoring progress and ensuring compliance.


• Adhere to industry regulations and ethical practices when dealing with debt collection.


• Prepare and present reports on collections activities, trends, and outcomes to management.


• Continuously improve collections processes and contribute to optimizing strategies.


• Handle sensitive customer information with confidentiality and professionalism.


• Stay updated on industry trends and best practices in debt recovery.

Requirements

• HND/Bachelor's Degree in a related field is a plus.. 


• 1-2 years proven experience in collections, credit control, or a similar role.


• Strong interpersonal and communication skills for effective customer engagement.


• Empathy, patience and resilience when dealing with customers facing financial difficulties.


• Negotiation skills to establish reasonable repayment plans and agreements.


• Professionalism and integrity in handling sensitive customer information.


• Organizational skills to manage multiple accounts and prioritize tasks.


• Proficiency in using collections software and Microsoft Office applications.


• Continuous learning attitude to stay updated on industry trends and best practices.


• Analytical skills to assess accounts and recommend appropriate collection strategies.


• Attention to detail for accurate documentation of customer interactions and arrangements.


• Knowledge of debt collection laws, regulations, and ethical practices.


• Relevant training & certifications. 

Benefits

• Competitive salary package with performance-based incentives.


• Professional development opportunities.


• A collaborative and inclusive work culture that fosters growth and innovation.


• Opportunity to work with cutting-edge products and technologies.


• Supportive and approachable management team dedicated to your success.