• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Agency Manager (Ticketing and Reservations)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Travels & Tours 
  

Job Description

Our client is currently in need of an experienced Manager to lead the Ticketing team. He / she would be responsible for:

• Providing guidance and direction to ticketing team on flight reservations and issuance of tickets on Amadeus GDS; Reissue and Revalidation of tickets, issuance of EMD’s, Refund applications, Generation of travel insurance on BSP link and other related ticket issues.


• Advising clients on flight itineraries, air ticketing, hotel accommodation, land transfer and other travel-related issues.


• Liaising with airlines and approved agents to check all communications, negotiations and procurement requirements when required.


• Providing assistance clients with airport check-in points, embassy appointments, online check-in, seat allocation, boarding pass issuance etc. and attending to corporate clients' enquiries.


• Negotiating pricing and commissions with external stakeholders and partner travel companies.


• Managing correspondence to airlines, private and corporate clients and respond to mail correspondence.


• Handling complex customer complaints and ensure customer satisfaction.


• Training and monitoring ticketers to ensure high performance towards customer satisfaction, meeting of targets and increase in sales.


• Creating work schedule and timetables and allocating jobs.


• Managing accounts and meeting or exceeding targets relating to revenue growth and profit margin.


• Identifying incremental sales opportunities within a portfolio of customers.


• Building and maintaining strong relationships with both internal & external customers at all levels within an organization.


• Ensure client's retention by exceeding client expectations with every interaction.


• Ensuring all client account information is up to date.


• Ensuring effective and efficient debt recovery from clients.

Key Skills Needed

• IATA Certification (desirable)


• 7+ years experience and proficiency in the use of Amadeus GDS.


• Previous leadership experience in ticketing.


• Ability to relate with internal and external stakeholders at various levels.


• Excellent communication skills.


• Attention to detail.


• Results oriented with regards to quality and productivity goals.


• Availability to work flexible hours as determined by business need.