• Application Deadline: Fri, 20 May 2022 00:00:00 GMT
• Position: Front Office Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Location: Agidingbi, Lagos

Duties and Responsibilities

• Ensure Outstanding customer care at all times.


• Maintains a friendly, cheerful and courteous demeanor at all times.


• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.


• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.


• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.


• Supervise daily shift process ensuring all team members adhere to standard operating procedures.


• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.


• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.


• Adhere to company credit limit/floor limit policies.


• Allocate rooms to expected arrival safter checking the guests preferences and special requests.


• Any other duties that may be assigned from time to time.

Requirement

• Candidates should possess a Bachelor's Degree / HND / OND qualification.