• Application Deadline:
• Position: IT Support Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Nigeria


• Job Field ICT / Computer 
  

About the Job

You will have the chance to integrate our amazing IT Support team that is responsible for  supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO  and Endpoints.

Your responsibilities:

• Management of local Endpoints for MDM and EDR;


• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform;


• Manage and monitor internal assets to ensure accurate inventory records;


• Onboarding and Offboarding procedures;


• Report RMA’s and  Warranties;


• Manage OS Imaging and Configuration for Linux, MacOS and Windows;


• Support for Voip systems.


• Other common IT Support  duties.

What we are looking for:

• Higher education in either IT or equivalent


• Minimum 3 year work experience in computer technical support functions;


• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;


• Excellent communication skills and taste for contact with the end user;


• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus. 


• Good interpersonal skills and taste for teamwork;


• Good analytical ability, organization and planning;


• Outstanding troubleshooting skills


• Knowledge of customer service principles and practices


• Proficiency in English, both written and verbal, clearly and accurately.