• Application Deadline:
• Position: Sales and Customer Experience Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• As a Sales and Customer experience manager, you work to enhance customers encounters with the company.


• You ensure customers experience maximum satisfaction with the company's products and services.


• You supervise the customer experience and service teams, direct and monitor their activities and train their members.

Responsibilities

• Research and identify new companies or contacts and develop sales leads


• Manage corporate accounts or agreements and attend to the needs of clients


• Use in-depth product knowledge to increase sales


• Reviewing customer feedback and resolving any issues to ensure repeat business


• Developing marketing strategies and implementing advertising, promotional campaigns, and planning events (e.g., food and beverage deals) to increase business and boost interest in the Restaurant


• Handle & manage in-coming group booking requests online and offline


• Maintain customer satisfaction through the provision of problem-solving resources and ensuring these resources are available to staff


• Manage opportunity pipeline by collaborating with different stakeholders to drive opportunities to success


• Evaluate opportunities for partnerships, sponsorships, and advertising on an ongoing basis Responsible for all 3rd party partnerships, collaborations, and negotiations (brands and promoters)

Job Requirements

• B.Sc / HND in Marketing, Business Administration, Hospitality, or relevant field required.


• Minimum of 3 years of Marketing & Event experience within the hospitality


• Strong people management, fiscal & budget preparation abilities are prerequisites


• Available to start immediately.