• Application Deadline: Sat, 30 Sep 2023 00:00:00 GMT
• Position: Anti-Fraud Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Finance / Accounting / Audit  , Security / Intelligence 
  

Responsibilities

As an Anti-Fraud Officer in our bank, your responsibilities will include:

• Fraud & Defalcation Reporting: Collaborate closely with our Internal Audit team to generate timely monthly and weekly Fraud & Defalcation return reports. Ensure that monthly returns are submitted within five working days of the following month, and weekly returns are provided every Monday before close of business.


• Proof of Ledger Verification: Update the proof of ledger as necessary, ensuring it aligns with the system ledger balance. Maintain accuracy in the Balance Under Investigation account and the Fraud and Defalcation account.


• Transaction Review - Internet Banking: Thoroughly review all alerts received via email from theapplication. Confirm that transactions conducted through internet banking align with both bank and customer known activities.


• Transaction Review - Core Banking Platform: Review alerts received via email from theapplication. Verify that transactions executed on the core banking platform align with established bank activities.


• Customer BVN Verification: Obtain and verify customer BVNs (Bank Verification Numbers) to prevent, detect, and mitigate potential fraud risks within the bank.


• Complaint Management: Efficiently manage and resolve complaints as soon as they are received. Log all customer fraud alerts and complaints, escalating them as per our internally predefined process.


• Security Measures: Ensure the implementation of robust security measures to safeguard customer data and transactions. Uphold a zero-tolerance approach towards any breaches to customer information.


• Customer Satisfaction: Monitor internal customer satisfaction ratings to assess the effectiveness of anti-fraud measures and strategies.


• Transaction Monitoring: Conduct regular anti-fraud processes and transaction monitoring to proactively identify and curb losses stemming from suspicious activities.