• Application Deadline:
• Position: Brand Community Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Community Manager responsibilities are:

• Ensure that communication and social media campaigns align with marketing strategies


• Provide engaging content in a variety of forms, such as text, image, and video, for social media accounts


• Respond to comments and customer queries in a timely manner


• Monitor and report on feedback and online reviews


• Organize and participate in community building and brand awareness boosting events.


• Ensure brand consistency by communicating with Marketing, PR, and Communications teams.


• Liaise with Development and Sales departments to keep up-to-date on new features and products


• Build relationships with customers, potential customers, industry professionals and journalists


• Stay informed on trends in digital technology.

Community Manager requirements are:

• Proven work experience as a community manager


• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)


• Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)


• Excellent verbal communication and writing skills


• Hands on experience with brand management through social media


• Monitor website traffic and customer engagement through metrics, and be able to interpret those metrics.


• Knowledge of online channels of marketing and marketing practices


• Attention to detail and ability to multitask


• BSc degree in Marketing or relevant field