• Application Deadline:
• Position: Telesales Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Abuja


• Job Field Sales / Marketing / Retail / Business Development 
  

JOB DESCRIPTION TELESALES REPRESENTATIVE

• Answering all incoming phone calls on the official lines of the company.


•  Reply to emails and give responses on all social media platforms.


•  Help and assist customers and prospects with complaints and questions via calls, email and social media.


• Give customers and prospects detailed information about the products.


• Follow up on leads and prospects and ensure you meet your sales targets.


• Maintain a positive, empathetic and professional attitude toward customers at all times.


•  Utilize CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements.


•  Improve customer service experience, create engaged customers and facilitate organic growth.


•  Maintaining accurate records and documenting all customer service activities and discussions.


•  Assist in any capacity required in related customer service activities when necessary.


•  Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company


• Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the company.

REQUIREMENTS

• Minimum of HND/BSC in any field.


• Minimum of three years’ experience as a sales/telesales representative.


• Experience in real estate marketing is compulsory


• Professional certification is an added advantage.