Assist the Managing Director in his day to day operations.
Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
Provides training to staff and HOD's.
Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
Receives and resolved or assists the Managing Director in resolving guest complaints and service recovery process.
Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
Assisting Managing Director during Morning meetings or conducts the morning HOD meetings in the absence of Managing Director.
Ensuring full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to MD.
Assisting the MD in in all aspects of business planning.
Must be available 24/7 in case to respond to any guest or employee emergencies.
PREREQUISITES:
Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice, and assistance as required.
Available to work when needed, including weekends, holidays, and nights.
EDUCATION:
A university degree or diploma in hotel management or a related field with experience in opening, managing, or re-positioning a hotel with clear track record.
Experience in financial accounting, personnel supervision and problem resolutions is an added advantage.
Excellent computer system skills.
EXPERIENCE:
At least 5 to 10 years’ experience in the hospitality industry, with significant luxury and international experience. And at least 4 to 6 years of experience as an Asst. Managing Director in a hotel.