• Application Deadline:
• Position: Research and Solution Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field Research 
  

Purpose of the Job

• The Solutions & Research Engineer is responsible for ensuring efficient service delivery to the customers and ensuring customer satisfaction for all new services and support-related service. He will have the responsibility of contributing to the research, design and implementation of functionality that will propel ipNX products and market-leading solutions to the next level. Also, he is to Provide technical support through collaborative partnerships to deliver high-quality and reliable network performance. Deliverables

Expected Key Results

Key Activities

Corporate/FOS Incident Management:

• Restore service failures for Corporate Customers within 4 hours of its occurrence.


• Understand implementation and integration of technical hardware and software solutions.


• Provide high level system design and the development of proofs of solution and value.

Head, Engineering

Solutions & Research Engineer

• Restore service failures for Retail Customers within 24 hours of its occurrence.


• Ensure Research & Solutions management, system requirement analysis, option and scenario evaluation are carried out.


• Demonstrate solution-based thinking – leading to quick problem/issue resolution on a day-to-day basis, responding to queries, updating on progress.


• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.


• Preventive Maintenance: Plan and execute nodes/segment that require preventive maintenance on the network.


• Ensure consistent Preventive Maintenance


• Plan and execute nodes/segment that require preventive maintenance on the network.


• Conduct collaborative system specifications, system integration, and evaluation of system functions.


• Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.


• Execute multi-tiered process across prioritized work efforts to optimize execution excellence.


• Proactively identify insight needs driven by strategic imperatives and translate into meaningful strategic recommendations.


• Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.


• Provide technical support for the network surveillance, provisioning, installation and repair of infrastructures, sales, sales engineering, and marketing departments.


• Implement an FTTH Monitoring Application to Improve MTTR for Faults


• Audit and collate information for the fiber outside plant network.


• Prepare the as-maintained documentation within region/subregion managed for the O&M Unit.


• Monitor network performance and investigate anomalies in the system and resolve issue.


• Optimize network uptime and promptly repair network failures.


• Audit and collate information for the fiber outside plant network.


• Prepare and implement Method of Procedures (MOPs) and update network documentation based on changes in network topology.


• Research and Report Management


• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.


• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.


• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.


• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.


• Execute solutions and use cases that leverage ipNX product integrations that generate business value.


• Research actively the applications of new theories, techniques, and technologies that can drive innovation.


• Critically assess the performance and impact of current products, suggesting and implementing adaptations where appropriate.


• Work with Engineering teams in order to facilitate technology transfer from research to product.


• Perform Monitoring, Backup and Recovery Procedures


• Adhere to controls to provide security for operating systems, software, and data.


• Maintain technical documentation and database information for the all networks and circuits.


• Manage maintenance and repair programs, making sure systems don't break down.


• Ensure new equipment meets regulatory and client’s requirements.


• Participate in relevant training webinars to understand recent release functionality, demonstration environment configuration and behavior.


• Monitor and analyze system performance, such as network traffic, security, and capacity.


• Monitor network performance and investigate anomalies in the system and resolve issues.


• Optimize network uptime and promptly repair network failures.


• Stakeholder Management


• Interface effectively with customers, other departments and managers to resolve customer problems.


• Conduct and support training sessions with members inside and outside of the organization.


• Track contractor performance, including billing against budget and contract.


• Deliver network designs and customer solutions based on a set of requirements.


• Partner with local technical operations staff to maintain, revise, and track process/operations documentation.

Key Competencies

Educational Qualifications & Functional Skills:

• B.Eng Computer Engineering, BEng Electrical Electronics or any IT-related degree. (2.2/ Upper Credit Minimum)


• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)


• MSc involving Engineering, Science, Mathematics or similar fields


• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE


• Customer-centric and stakeholder management


• Good LAN/WAN network design and implementation skills


• Ability to solve complex problems in the shortest available time using honed analytical skills


• Good interpersonal skills with customers, vendors and members of team


• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc)


• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN)


• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problems and optimize network performance where necessary


• Ability to confidently communicate with personnel at all levels of the organization


• Extensive technical knowledge deploying and managing network and infrastructure environment


• Well organized, articulate, and has numerate skills


• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.


• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space


• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases


• Have an entrepreneurial spirit


• Pre-Sales & Post-Sales Management


• Project management skills also desirable

Work Experience:

• 3 years of experience with fiber-to-the-home (FTTH) infrastructure, and experience in the construction on new outside and inside plant (OSP/ISP) fiber infrastructure


• Experience presenting technical concepts to a general audience


• Basic experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing(DWDM)


• Previous commercial engineering experience


• Experience in technical consulting and customer handling


• Proven experience in data analytics, statistical methods and models


• Experience and knowledge related to different research methodologies and comfort in how these approaches would work


• Experience working in a Service Provider environment and providing technical support to end customer solutions


• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus


• Tech-savvy


• Action orientation


• Drive results


• Cultivate Innovation


• Ability to optimize work processes


• Resilience


• Self-Development


• Nimble Learning


• Ensures Accountability


• Develops Talent


• Drives Engagement


• Drives Vision & Purpose


• Excellent Decision Quality Dimensions