• Application Deadline:
• Position: Hostess


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

Guest Reception:

• Greet arriving guests with a friendly and welcoming attitude.


• Escort guests to their tables and ensure they are comfortable.


• Handle guest inquiries, reservations, and special requests promptly and courteously.

Seating Management:

• Manage the flow of guests and table assignments efficiently.


• Coordinate with servers to balance workload and ensure even distribution of guests.


• Maintain awareness of table turnover and be prepared to seat new guests promptly.

Reservations:

• Receive and confirm reservations over the phone, in-person, or through online platforms.


• Keep an organized record of reservations and manage any changes or cancellations.

Waiting Area and Reception:

• Ensure the waiting area is clean, organized, and comfortable for guests.


• Keep track of guest waiting times and communicate delays, if any, courteously.

Menu and Specials:

• Familiarize yourself with the menu and daily specials to answer guest questions.


• Assist guests with menu choices and provide recommendations as needed.

Collaboration:

• Work closely with the kitchen and serving staff to maintain smooth communication and operations.


• Relay any guest preferences, allergies, or special requests to the appropriate personnel.

Upselling and Promotion:

• Promote additional services, special promotions, and loyalty programs to enhance the guest experience.


• Upsell menu items and beverages to increase revenue.

Appearance and Professionalism:

• Maintain a polished and professional appearance at all times.


• Adhere to company uniform and grooming standards.

Conflict Resolution:

• Handle guest complaints or issues with patience and empathy.


• Escalate any complex situations to a supervisor or manager as needed.

Qualifications

• Excellent interpersonal and communication skills.


• Friendly and approachable demeanor.


• Strong organizational skills and attention to detail.


• Ability to multitask and handle high-pressure situations.


• Customer service experience is a plus.


• Familiarity with reservation management systems is beneficial.


• Knowledge of menu items and culinary preferences is advantageous.


• Flexibility to work shifts, weekends, and holidays as required.