• Application Deadline: Fri, 8 Sep 2023 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary

• The IT Support is responsible for providing technical support for a range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, and audio-visual equipment used at Health Connect 24x7.

Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners


• Monitoring and maintaining computer systems and networks


• Responding in a timely manner to service issues and requests


• Providing technical support across the company (this may be in person or over the phone)


• Setting up accounts for new users


• Repairing and replacing equipment as necessary


• Testing new technology


• IT asset management, which includes IT inventory management


• Conduct routine preventive and corrective maintenance/checks


• Communicate any service disruptions to users and other relevant policies


• Oversee the issuance and return of IT assets to/from staff and record all asset movements and disposals of IT equipment.


• Planning and executing hardware and software upgrades


• Manage relationships with external vendors and service providers as needed.


• Maintaining IT operations such as applications, email systems, hardware, and software.


• Performs other duties as assigned

Minimum Educational Requirements

• Degree (Information Science, Computer Science, Management Information Systems or related technical degree) is preferred.


• Knowledge of ITIL/Certification is an added advantage.

Work Experience:

• 1 - 2 years of proven experience in a similar IT support role.

Identify preferred requirements:

• Excellent communication skills


• Ability to troubleshoot a computer, printers, and network issues is an advantage


• Ability to manage rotational work shifts


• Good understanding of IT operational processes in a structured environment.

Soft Skills:

• Good oral and written communication skills in preferred language/s


• Good problem-solving skills


• Attention to details


• Organized and meticulous


• Ability to multi-task, set priorities, and manage self.

Remuneration

N120,000 - N150,000 Monthly Gross Pay.