• Application Deadline: Wed, 6 Sep 2023 00:00:00 GMT
• Position: Commercial Operations Associate


• Job Type Contract


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Description

key Deliverables include Customer Relationship Management:

• Provide outstanding Customer Services through weekly calls and periodic visits.


• Logging & management of Customer requests and complaints


• Follow up to resolution of Issues raised on Salesforce CRM.


• Work with other departments to close out cases.


• Act as the face of the organization especially for customers visiting the office.


• Update Customer contacts on Salesforce CRM.


• On-board/ New customers on Salesforce CRM.


• Ensure Gas Quality tests are carried out periodically and reports shared with customers


• Receivables Management Support:


• Ensure customers in the East receive Gas Offtake Report and Gas Invoices monthly.


• Follow-up to ensure Invoice payment within the contractual Time frame.


• Assist in driving Customers Securitization Renewals before the due date.

Sales: Manage Customer Relationships to increase Gas Offtake Volumes Expansion.

Qualifications

• Bachelor’s degree in a business-related field

Preferred Skills

• Knowledge of data analysis and market research


• Very good interpersonal and people skills


• Capacity to write proposals and reports effectively and creatively


• Ability to think strategically and analytically


• Proficient in MS Office/Working knowledge of


• IT and marketing software


• Strong communication and presentation skills


• Exceptional problem-solving skills