• Application Deadline: Fri, 8 Sep 2023 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial 
  

Job Description

• Greet patients and check them in and out efficiently


• Schedule hospital admissions, tests, scans and outside appointments for patients


• Schedule patient’s appointment and move patients through appointments as scheduled


• Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc. in a pleasant & professional manner in orderto enhance patient’s satisfaction and make them feel valued


• Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays


• Issue receipts of payment to patients or their families for such payments


• Scan documents, distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly.


• Answer phones promptly and professionally; direct calls to appropriate departments


• Information collection and management, and monitor data efficiency


• Addressing patients & visitors, in person or on telephone; answering or referring inquiries


• Planning, organizing, and schedule tasks and activities


• Responsible for insurance verifications with health insurance organizations


• Protects patients’ rights by maintaining confidentiality of medical, personal, & financial information


• Mentor and coach new employees and to support the induction process


• Other official duties assigned by supervisor.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with at least 1 year work experience