• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• This role is responsible for attaining a flawless level of service at all points of customer contact and enabling a superior quality experience for patients and visitors. Candidates with experience in the Healthcare, Telecommunications, or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Manage patient admission and discharge processes.


• Schedule or book patients to visit consultants.


• Provide exceptional service at all points of customer contact.


• Appropriate and timely patient admission.


• Handle inquiries/telephone calls, and messages professionally.


• Liaise and work with clinical and non-clinical staff to ensure a flawless level of service at all points of customer contact.


• Clinic management


• Achieve heightened levels of patient satisfaction/experience


• Other duties as assigned

Key Result Areas/ Performance Goals:

• Management of customers’ grievances


• Error free registration of all categories of patients


• Appropriate and timely patient admission and discharge


• Comply with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities

Core Competencies

• Excellent communication skills


• Working knowledge, process improvement, and operations management.


• Negotiation


• Customer Service Orientation


• Computer Literacy

Behavioral Competencies

• Pleasant disposition


• Interpersonal and Communication Skills


• Service-oriented, courteous, and a team player.