• Application Deadline: Tue, 12 Sep 2023 00:00:00 GMT
• Position: Manager - Onboarding Operations, Commercial


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 13 years


• Location Lagos


• City Victoria Island


• Job Field Sales / Marketing / Retail / Business Development 
  

Mission:

• Responsible for overseeing the onboarding process for new customers, agents, and merchants.


• Responsible for managing the back office staff to drive team and task efficiency.

Description:

• Onboard new agents, customers, and merchants onto the EWP portal and guide them through the process.


• Ensure queries and complaints on merchant, customer, and agent setup on relevant portals are addressed.


• Ensure support is provided to the MoMo field implementation team on all agent and merchant-related complaints.


• Take responsibility for KYC and anti-money-laundering checks to ensure regulatory compliance.


• Constantly checking the onboarding progress of agents, merchants, and customers with the distribution and customer management teams on action items


• Responsible for providing support on set-up and other agent-related operational issues for partner banks and other financial institutions.


• Ensure timely registration and support for agents, merchants, corporations, and service providers.


• Develop and implement training programs to build capability and alignment on MoMo products and processes for all stakeholders.


• Input into product and service testing, support, and implementation.


• Prepare and timely share all relevant Fintech reports for internal and external stakeholders.


• Accountable for the morale, performance, and development of the function’s human capital


• Cascade and socialize work structure processes to enable adoption by the team.


• Ensure the assigned team is led, motivated, and rewarded to achieve KPAs.


• Ensure that coaching and mentoring programs and personal development plans are in place for all staff members.


• Ensure effective management of diversity among personnel in the function.


• Identify staff training and development needs and implement necessary actions in collaboration with HR.


• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines.


• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts.


• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting) in collaboration with HR.


• Coach and mentor direct reports.

Education:

• Degree in any related discipline or its equivalent in the area of specialization


• Relevant postgraduate qualifications are an advantage.

Experience:

• 6 to 13 years’ work experience


• Experience in Fintech, banking or Mobile Money is preferred


• Experience in Mobile Money back-office operations & support


• Experience in Agent & Merchant Management


• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred