• Application Deadline:
• Position: Fleet Engagement Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Logistics 
  

Who You Are

• You are customer-centric and process-oriented, and you have a good understanding of fleet management.


• You can provide very good experience to fleet operators that will ensure overall fleet conditions and performance.


• You are ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.


• You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Do

• Monitor, anticipate, and resolve challenges that can disrupt fleet performance


• Manage real time fleet issues; ensures prompt resolutions


• Close the communication gap with the fleet and customers for ongoing orders


• Give a structured and actionable daily feedback to the Head, Fleet Management


• Ensure a smooth operational process to tackle hindrances that will affect riders' availability


• Responsible for retention of riders and creating a happy atmosphere amongst the riders


• Make sure all couriers adhere to Kwik regulations, SLAs and SOPs.


• Ensure fleet availability to meet all customers request across the state.

What You'll Bring

• BA / B.Sc Degree in Social Sciences or Operations or equivalent practical experience.


• 2+ years of experience in customer experience issue resolution


• Ability to take initiative and be flexible in a constantly-changing work environment


• Excellent communication skills


• Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds


• Casual work environment


• Comprehensive health benefits to fit your needs


• Competitive salary.