• Application Deadline:
• Position: Call Center Agent (Igbo Speaking)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities:

• Respond to customer inquiries, concerns, and complaints via telephone, email, or chat in a professional and timely manner.


• Troubleshoot and resolve customer issues related to products or services, ensuring a satisfactory resolution for the customer.


• Adhere to all call center objectives, performance standards, and company policies to maintain high-quality customer interactions.


• Provide guidance and assistance to fellow agents by addressing questions, sharing best practices, and offering support during challenging calls.


• Identify operational inefficiencies or issues within the call center and collaborate with supervisors or managers to propose and implement potential improvements.


• Compile and generate reports based on call center data, analyze trends, and provide valuable insights to assist management in setting and achieving call center goals.

Requirements:

• Exceptional verbal and written communication skills to effectively interact with customers and colleagues.


• Strong comprehension of company products, policies, and services to accurately address customer inquiries and provide relevant information.


• Excellent problem-solving abilities to quickly and creatively find solutions for customer concerns.


• Outstanding customer service skills that exhibit patience, empathy, and a customer-centric approach.


• Ability to remain composed, courteous, and professional under pressure, particularly during high call volumes or challenging interactions.


• Proficient multitasking skills to efficiently handle multiple tasks, such as data entry and active listening, simultaneously.


• Effective phone skills to conduct conversations, gather information, and assist customers over the phone.


• Active listening skills to comprehend customer needs and accurately address their inquiries.


• Strong customer focus, demonstrating a commitment to delivering exceptional service and exceeding customer expectations.


• Attention to detail to accurately record information, follow processes, and provide precise solutions.


• Proficient in Igbo