• Application Deadline:
• Position: Platform Onboarding Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Summary

• As Gigmile’s Platform Onboarding Officer, you will educate, onboard captains on our various partners’ platforms. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience, and onboarding is the first step of that process.

Roles and Responsibilities

• Overseeing and managing the customer onboarding process on various platforms.


• Collaborating with partners in finding solutions for optimizing the customer onboarding process and implementing them.


• Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.


• Educating captains and working with the team to optimize their setup for the quickest path to success.


• Providing materials to help customers learn best practices to better achieve their desired outcomes.

Qualifications

Education and Certifications:

• HND / Bachelor’s Degree in any field.

Experience:

• Minimum of 2 years of experience in customer onboarding, customer support, sales, account management, or customer success.

Knowledge, Skills & Abilities:

• Excellent communication skills.


• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral)


• Must be customer service-centric.


• Must possess basic technical skills.


• Ability to work in a fast-paced environment.