• Application Deadline: Fri, 8 Sep 2023 00:00:00 GMT
• Position: Operations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Oyo


• City Ibadan


• Job Field Administration / Secretarial 
  

Job Description

• Operations Officer as it applies to ITC Advisory Services, is a role where the staff’s responsibility generally is to establish and nurture a working relationship between ITC Advisory Services and MDAs for a mutual benefit.


• The position reports to the Head of MDAs Monitoring & Liaison.

Responsibilities

The specific responsibilities of a Operations Officer are but not limited to:

• Have thorough knowledge of the MDA, its revenue collection process as well as an understanding of how that impacts the operations and objectives of ITC Advisory Services


• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between ITC Advisory Services and the MDA


• Compile reports about particular incidents, events, meetings or updates about an important issue in the MDAs affecting ITC Advisory Services


• Proactively and promptly solve conflicts and address issues that could occur between ITC Advisory Services and the MDA


• Sensitize tax payers through technology or in person, communicating to them about ITC’s services and its role to the success of the state government.


• Provide routine report to supervising line managers and also tax payers about achievements and improvements planned to address prevalent deficiencies


• Collaborating and communicating with necessary constituents in the MDA to resolve tax payers complaints and demand notice rejections


• Acting as contact points for ITC Advisory Services at the MDA’s office;


• Facilitating meetings and cooperation among tax payers and the MDA;


• Act as a positive representation of ITC Advisory Services to the MDA, tax payers and general public;


• Obtain correspondences on behalf of ITC


• Identify needs/wants of tax payers


• Make available service brochures for tax payers and other prospective clients


• Reach out to clients and tax payers via phone call; verifying information regarding their account


• Relate with clients and tax payers in the warmest possible way without compromising integrity and professionalism


• Ensure record of payment and other pertinent tax payers information such as addresses and phone numbers are properly kept


• Close out or open tax payers complaint records


• Collaborate with the customer service manager to ensure that proper customer service is being delivered


• Regularly compile reports and submit to the supervising manager on tasks performed


• Any other task/assignment as directed by the supervisor

Requirements

• HND / B.Sc or its equivalent.


• Must not be more than 26 years as at the date of application


• Must be single.


• Demonstrate strong interpersonal Skills.