• Application Deadline:
• Position: Ticketing Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Abuja , Anambra , Lagos


• Job Field Travels & Tours 
  

Expected Duties and Responsibilities

• Arranges reservations and routing for passengers at request of TicketAgent.


• Make and confirm reservations for transportation,using telephones, mail, and computers.


• Answer inquiries regarding information such as schedules, procedures, and policies.


• Inform clients of essential travel information, such as travel times.


• Prepare customer invoices and accept payment.


• Plans route and computes ticket cost, using schedules, rate books, andcomputer.


• Answers inquiries


• Determines whether space is available on travel dates requested bycustomer.


• Check and validate all passenger payments for tickets/luggage and issue boarding passes.


• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.


• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).


• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.


• Ensure all customer cargo are properly tagged for safety and security purposes.


• Handle boarding announcements and communication of other exceptions promptly to all passengers.


• Ensure feedback is properly communicated to customers within agreed and set timelines.


• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.


• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.


• Demonstrate innovation and creativity in the execution of all duties.

Requirements

• OND / HND / B.Sc in any field


• Minimum of 1 year work experience


• Basic computer proficiency


• Excellent customer service


• Great written and oral communication


• Data entry experience


• Working knowledge of office equipment, such as copiers, scanners


• Knowledge of the industry


• Good marketing and communication skills


• Should be familiar with online selling platforms like Amadeus and Galileo.