• Application Deadline: Mon, 30 May 2022 00:00:00 GMT
• Position: Experience Center Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

CATEGORY: Outsourced

JOB RESPONSIBILITIES:

• Can drive understanding and engagement with the customer.


• Respond to queries, customers need and rendering before and after sales service.


• Demonstrated ability to multi task.


• Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.


• Build and maintain client relationships and internal communication flows.


• Handle sales Transactions.


• Prepare and daily/monthly reports.


• Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.


• Able to give and receive feedback effectively.


• Creative and detail oriented and highly motivated team player.


• Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.


• Perform other duties as Assigned.

KEY PERFORMANCE INDICATORS (KPI)

• Customer Satisfaction


• Customer Engagement


• Customer Retention


• Customer Acquisition


• Prompt Reporting


• Escalations


• Voice of a Customer

JOB SPECIFICATIONS Academic and Professional: HND Business Admin & Mgt or related field Experience: 1-2 Years relevant experience.

SKILLS:

• Good oral and written communication Skills.


• Top notch Customer Service Skills


• Team player


• Typing Skills


• Telephone Etiquette