Job Description
Job Description
As a Front Desk Officer your duties and responsibilities will include, but not limited to:
- Carrying out the day-to- day duties of front desk reception in order to ensure the smooth and efficient running of the switchboard, answering telephone calls in a timely and efficient manner, transferring calls as necessary, dealing with general enquiries, and/or referring clients to the appropriately.
- Work directly with the Operations manager in ensuring smooth running of the office.
- Coordinating the delivery and pick up of business-related documents through appropriate courier companies on behalf of staff and management. Maintaining accurate records on these transactions and reconciling them with monthly statement of accounts, as provided and/or requested by the Accounts Division.
- Provide a meet and greet function for walk-in clients and successfully communicating company information and providing advice.
- Social media marketing skills is an added advantage
- Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily.
- Maintaining accurate records on properties, clients, and Vendors. Any and all paperwork, documentation, contact details, reports or lists generated will remain the property.
- Remaining abreast of signage and advertising requirements, and ensuring this information is accurately conveyed to the Management.
- Carrying out any duties that may arise, or as directed, that are in support of business of the company and its various divisions.
- Go on inspections with clients to view properties.
Qualification and Experiences
- Must have a Bachelor Degree / Diploma in Secretarial studies or other relevant
- Previous working experience in a similar job roles
- Minimum of 2 years experience.
- Front Desk Officer with secretarial background.
Skills and Competencies:
- Customer care, communication and public relations skills
- Articulate, cordial, hospitable and pleasant personality
- Good telephone etiquette
- Good people management and interpersonal.