• Application Deadline:
• Position: Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Ikorodu , Ogba


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Objective

• To establish and maintain positive customer relationships towards the growth of revenue for the company.

Duties & Responsibilities

• Approach customers to win new business


• To book quality loans and monitor for effective and efficient performance of such loans


• Coordinating sales efforts with marketing programs.


• Conduct daily meetings with the marketing team, carrying out reviews on the previous day's activities and jointly plan for the week ahead.


• Ability to identify an acceptable level of lending risk, in line with the company’s risk appetite statement, and to maximize profit from that transaction.


• Handles customer complaints and solves problems


• Engaging customers on the company’s products and services.


• Meet with existing customers to strengthen business relationships to increase the financial growth of the company.


• Aggressively market the company’s products to ensure favourable market response and optimum build-up of revenue.


• Implement marketing strategies/programs laid out by the company to boost profit.


• Listen to customer requirements and present appropriately to make a sale.


• Achieve set disbursement targets and investment deals from Private, Public, Individuals, and corporations.


• Prepare documentation on the creation of risk assets to increase business office profitability


• Sell / Cross-sell and upsell the company’s products.


• Market the brand.


• Perform other related duties as assigned by the management.

Expected Outcomes:

• Delivery of all Set Financial targets.


• Achievement of disbursement target.


• Customer Service Delivery – Customer Satisfaction rating.

Educational Qualification

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.


• The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Ogba (1-3 years) and Ikorodu (minimum of 1 year) experience required.

The ideal candidates must also be conversant with the following:

• Finance house operations, policies and procedures


• Good knowledge of the Finance house products and services.


• Business development and acquisition


• Marketing, Selling, and Cross-Selling


• Knowledge of current business trends and CBN Regulatory laws.

Desired Skills:

• Ability to evaluate the needs of customers and determine what products or services would best serve those needs


• Good interpersonal skills


• Excellent Communication skills (written and oral)


• Marketing and Selling skills


• Leadership and negotiation skills


• Good Relationship management skills


• Confident and must possess excellent networking skills.

Behavioural Expectations:

• High degree of professional ethics, integrity, and responsibility


• Highly organized, proactive, ability to work independently and take ownership of tasks assigned


• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship


• High sense of confidentiality and discreteness.


• To book quality loans and monitor for effective and efficient performance of such loans


• Coordinating sales efforts with the marketing program.


• Conduct daily meetings with the business development team, carrying out reviews on the previous day's activities and jointly planning for the week ahead.


• Ability to identify an acceptable level of lending risk, in line with the company’s risk appetite statement, and to maximize profit from that transaction.


• Handles customer complaints and solves problems


• Engaging customers on the company’s products and services.


• Approach and sign on new customers