• Application Deadline: Sun, 10 Sep 2023 00:00:00 GMT
• Position: Experience Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 3 years


• Location Enugu


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

ROLE DESCRIPTION

The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed individuals.

JOB DESCRIPTION

• Provide guidance to walk-in customers on product and service offerings


• Educate customers and potential customers with information on SLA and delivery timelines.


• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.


• Serve guests by providing product/ service information related to delivery life cycle, rates and payment.


• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.


• Promote and cross-sell company’s products

JOB REQUIREMENTS

• Good communication and computer literacy skills


• Certificate of completion of NYSC


• Previous customer service experience is an added advantage

Job Location: Nsukka

Remuneration: N78,000 + other benefits